Blog

Learn more about customer surveys, customer experience, data-driven analytics and much more. We regularly share new trends and tips, from us and our customers.

Investment AB Spiltan is investing €1 million in proptech company AktivBo

AktivBo will receive €1 million from its principal owner, Investment AB Spiltan, in a new issue of shares. The growth capital will be used to accelerate technology development and scale up its ongoing international expansion.

Heimstaden’s customer journey – ongoing surveys for all tenant touchpoints

The trend in the real estate industry is to follow up more rapidly and address tenants’ needs...


2021-06-04 1 min read

From planning to implementation

Conducting a tenant survey – in other words, asking customers about their thoughts and feelings...


2021-05-11 2 min read

How benchmarking can help you

What is a good result? What is a less good result? You can get the answers through comparisons...


2021-05-03 1 min read

Why customer surveys?

Using tenant surveys, it is possible to capture what matters most to customers in a structured...


2021-04-29 3 min read

It pays to have a customer-driven approach

A successful service culture increases customer satisfaction. All employees, especially those...


2021-04-27 1 min read
footer wave