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Blog

Learn more about customer surveys, customer experience, data-driven analytics, and much more. We regularly share new trends and tips from us and our customers.

2 min read

How real estate companies can fulfill sustainability requirements by customer surveys

The Real Estate industry is in a transition phase and sustainability topics are getting more and more important. Digitalization, ESG and sustainability plays a crucial role for every real estate company to maintain stable and successful business...

1 min read

Design refresh release: new look and feel in Analytics

You gave us feedback – and we have listened! With an updated design of Analytics, you will experience an improved design as well as improved...

2 min read

Investment AB Spiltan is investing €1 million in proptech company AktivBo

AktivBo will receive €1 million from its principal owner, Investment AB Spiltan, in a new issue of shares. The growth capital will be used to...

1 min read

Heimstaden’s customer journey – ongoing surveys for all tenant touchpoints

The trend in the real estate industry is to follow up more rapidly and address tenants’ needs and wishes from a customer journey perspective....

2 min read

From planning to implementation

Conducting a tenant survey – in other words, asking customers about their thoughts and feelings – is important. But the work does not stop there. To...

1 min read

How benchmarking can help you

What is a good result? What is a less good result? You can get the answers through comparisons with other companies or organisations in a similar...

3 min read

Why customer surveys?

Using tenant surveys, it is possible to capture what matters most to customers in a structured way and then act on the answers. The real estate...

1 min read

It pays to have a customer-driven approach

A successful service culture increases customer satisfaction. All employees, especially those working closest to customers, influence the experience...