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Blog

Learn more about customer surveys, customer experience, data-driven analytics, and much more. We regularly share new trends and tips from us and our customers.

4 min read

The bottom line effects of Tenant Experience

There are many short-term concrete bottom-line effects when increasing the tenant satisfaction and improving the overall Tenant Experience. These are the values most often overlooked, ignored or simply not understood by real estate companies lacking...

2 min read

Proactive communication and quick response time: Key factors for enhancing Tenant Experience

As the world continues to shift towards a more customer-centric approach in all industries, the real estate sector is no exception. The rise of the...

2 min read

The Social Side of ESG: Why Tenant Experience is important for sustainable Real Estate Investing

In recent years, the concept of Environmental, Social, and Governance (ESG) has become increasingly important to real estate investors, landlords,...

2 min read

Measuring the customer journey – how K2A will optimize their customer satisfaction work

K2A is a real estate company that focuses on long-term ownership and management of self-produced rental apartments. Over the past 10 years, they have...

2 min read

Five tips for even more satisfied tenants

When it comes to Tenant Experience it is not enough to say that it is important to have satisfied customers - the customer must be put in the right...

2 min read

How real estate companies can fulfill sustainability requirements by customer surveys

The Real Estate industry is in a transition phase and sustainability topics are getting more and more important. Digitalization, ESG and...

1 min read

Design refresh release: new look and feel in Analytics

You gave us feedback – and we have listened! With an updated design of Analytics, you will experience an improved design as well as improved...

2 min read

Investment AB Spiltan is investing €1 million in proptech company AktivBo

AktivBo will receive €1 million from its principal owner, Investment AB Spiltan, in a new issue of shares. The growth capital will be used to...

1 min read

Heimstaden’s customer journey – ongoing surveys for all tenant touchpoints

The trend in the real estate industry is to follow up more rapidly and address tenants’ needs and wishes from a customer journey perspective....

2 min read

From planning to implementation

Conducting a tenant survey – in other words, asking customers about their thoughts and feelings – is important. But the work does not stop there. To...