1 min read
What's the Link Between Customer Satisfaction and Net Operating Income?
Focusing on tenant satisfaction is more than just good service – it’s a strategic investment that strengthens financial performance. Here’s how...
Inspiration
2 min read
Why Are Some Commercial Real Estate Companies Still Ignoring Customer Satisfaction?
Commercial real estate companies on several European markets are facing a new reality. After years of steady demand, vacancy rates are rising — in...
4 min read
5 Key Tips to Achieve More Satisfied Commercial Tenants
Customer Satisfaction is the key to success for commercial property companies. Proactive communication, sustainability, and customer-focused...
4 min read
The importance of metrics and follow-up in the customer journey
It has become standard practice for professional property companies to conduct customer surveys in order to better understand the needs of their...
1 min read
How Victoriahem turned a downward trend into success
Using tenants' feedback when developing the organization is crucial to achieve successsuccess. That is something that Victoriahem is well aware of....
1 min read
Customer innovation leads to more satisfied tenants
To keep up with the preferences and demands of young tenants requires an organisation that reflects their needs. This was one of the reasons why MKB...
2 min read
The Tenants' Perspective – A Crucial KPI for Social Sustainability in the Real Estate Industry
In an era where the focus on sustainability has surged and now stands prominently on the agenda, the real estate sector has a unique opportunity to...
3 min read
Why should housing companies care about customer satisfaction?
If you are providing and selling goods, products, or services of any kind, this might sound like a strange question. However, the question is real...
3 min read
Tenant Experience: 4 Customer Best Practices
Discover four real-world examples from both private and municipal housing companies. Each has embraced a data-driven, customer-focused approach and...
2 min read
Implementing a customer-driven approach
Below we have listed best practices, including five important pillars or steps to take to be successful in implementing a customer-centric approach.