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Tenant Experience

Improve tenant satisfaction and increase profitability.

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Tenant Satisfaction Surveys – Find out what your customers think

Get the most out of your customers' feedback. Industry-specific surveys for the entire customer journey.

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AktivBo Analytics – Make smarter decisions

All customer feedback in one AI-powered platform. Seamlessly integrated with leading ERP and CRM systems.

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Benchmarking - Use best practice

Compare your results together with the industry. Our data helps you set goals and create momentum.

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Change Management – Engaged employees make a difference

We support in the improvement work and help you turn data into tangible actions.

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ESG & Sustainability – The tenant perspective

We support real estate companies with data and reporting on social sustainability initiatives, including GRESB.

Blog

Learn more about customer surveys, customer experience, data-driven analytics, and much more. We regularly share new trends and tips from us and our customers.

Analysis

2 min read

AI-Powered Analysis of Open-Ended Responses

Team AktivBo: 11/25/25 7:00 AM

In the real estate industry, there is great value in understanding what tenants truly think – not only through quantitative data, but also through...

Analysis Analytics

1 min read

Customer Satisfaction and Vacancies – Uncovering the Connection

Team AktivBo: 7/31/25 7:00 AM

Can great service reduce vacancy rates? Our analysis shows a clear link between tenant satisfaction levels and vacancies.

Analysis Insights

1 min read

How the meravis Immobiliengruppe uses AktivBo Create

Team AktivBo: 10/15/24 9:01 AM

The housing company meravis decided to conduct targeted surveys using the self-survey tool AktivBo Create. When introducing and optimizing the...

Analysis Insights Surveys

2 min read

From planning to implementation

Team AktivBo: 5/11/21 10:00 AM

Conducting a tenant survey – in other words, asking customers about their thoughts and feelings – is important. But the work does not stop there. To...

Implementation Analysis