3 min read
Discover four real-world examples from both private and municipal housing companies. Each has embraced a data-driven, customer-focused approach and implemented a structured system for measuring and improving tenant satisfaction.
2 min read
Below we have listed best practices, including five important pillars or steps to take to be successful in implementing a customer-centric approach.
2 min read
There are many important aspects of why we should care about Tenant Experience and Tenant Satisfaction. Besides direct cost-reducing and...
2 min read
Most business leaders and managers would agree that there is a strong relationship between customer satisfaction and employee satisfaction. And even...
1 min read
The cornerstone to many of the values achieved from tenant satisfaction is a successful, structured, and ongoing dialogue with your customers....
4 min read
There are many short-term concrete bottom-line effects when increasing the tenant satisfaction and improving the overall Tenant Experience. These are...
2 min read
As the world continues to shift towards a more customer-centric approach in all industries, the real estate sector is no exception. The rise of the...
2 min read
In recent years, the concept of Environmental, Social, and Governance (ESG) has become increasingly important to real estate investors, landlords,...
2 min read
K2A is a real estate company that focuses on long-term ownership and management of self-produced rental apartments. Over the past 10 years, they have...
2 min read
When it comes to Tenant Experience it is not enough to say that it is important to have satisfied customers - the customer must be put in the right...
