2 min read
Conducting a tenant survey – in other words, asking customers about their thoughts and feelings – is important. But the work does not stop there. To achieve lasting improvements, one must work continuously to do the right things in the right places....
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1 min read
What is a good result? What is a less good result? You can get the answers through comparisons with other companies or organisations in a similar...
3 min read
Using tenant surveys, it is possible to capture what matters most to customers in a structured way and then act on the answers. The real estate...
1 min read
A successful service culture increases customer satisfaction. All employees, especially those working closest to customers, influence the experience...
