Implementing a customer-driven approach
If you were not already a believer, we hope that you are convinced that it pays off to improve the...
Tenant Experience matters!
There are many important aspects of why we should care about Tenant Experience and Tenant...
Tenant satisfaction goals for higher employee engagement
Most business leaders and managers would agree that there is a strong relationship between customer...
Tenant satisfaction - an important KPI
The cornerstone to many of the values achieved from tenant satisfaction is a successful,...
The bottom line effects of Tenant Experience
There are many short-term concrete bottom-line effects when increasing the tenant satisfaction and...
Proactive communication and quick response time: Key factors for enhancing Tenant Experience
As the world continues to shift towards a more customer-centric approach in all industries, the...
The Social Side of ESG: Why Tenant Experience is important for sustainable Real Estate Investing
In recent years, the concept of Environmental, Social, and Governance (ESG) has become increasingly...
Measuring the customer journey – how K2A will optimize their customer satisfaction work
K2A is a real estate company that focuses on long-term ownership and management of self-produced...
Five tips for even more satisfied tenants
When it comes to Tenant Experience it is not enough to say that it is important to have satisfied...
