2 min read
GESOBAU AG – an approach that leads to results
GESOBAU AG, one of the leading housing companies in Berlin, are conducting several extensive tenant surveys to find out directly from tenants what...
Insights
2 min read
The Tenants' Perspective – A Crucial KPI for Social Sustainability in the Real Estate Industry
In an era where the focus on sustainability has surged and now stands prominently on the agenda, the real estate sector has a unique opportunity to...
1 min read
Increased tenant focus for Asset Managers
Working with tenant feedback and tenant engagement has become an increasingly important areafor many Asset Management companies. Using tenant...
1 min read
High service contributes to lower operating costs and increased profitability
Property owners who offer high-quality service have tenants who are more satisfied with their premises and apartments, and they are also more willing...
2 min read
Measuring the customer journey – how K2A will optimize their customer satisfaction work
K2A is a real estate company that focuses on long-term ownership and management of self-produced rental apartments. Over the past 10 years, they have...
2 min read
How real estate companies can fulfill sustainability requirements by customer surveys
The Real Estate industry is in a transition phase and sustainability topics are getting more and more important. Digitalization, ESG and...
1 min read
How benchmarking can help you
What is a good result? What is a less good result? You can get the answers through comparisons with other companies or organisations in a similar...
1 min read
It pays to have a customer-driven approach
A successful service culture increases customer satisfaction. All employees, especially those working closest to customers, influence the experience...