1 min read
What's the Link Between Customer Satisfaction and Net Operating Income?
Focusing on tenant satisfaction is more than just good service – it’s a strategic investment that strengthens financial performance. Here’s how...
Insights
1 min read
Customer Satisfaction and Vacancies – Uncovering the Connection
Can great service reduce vacancy rates? Our analysis shows a clear link between tenant satisfaction levels and vacancies.
3 min read
What Makes a Survey Work? A Look Into AktivBo’s Proven Methodology
At AktivBo, surveys are not just a box-ticking exercise – they’re the cornerstone of understanding and improving tenant experiences across the real...
1 min read
Smarter Use of Data Begins with Industry Benchmarks
At AktivBo, we specialize in transforming tenant feedback into actionable insights. One of the most effective tools in this process is...
2 min read
How AktivBo Turns AI Into Tangible Business Results
Artificial intelligence is rapidly enabling new services that help improve the tenant experience. By analyzing vast amounts of qualitative tenant...
2 min read
AI-Powered and Industry-Built: Inside AktivBo Analytics
Designed with the industry in mind, AktivBo Analytics transforms data into action. By focusing exclusively on the real estate sector and working...
1 min read
Customer Satisfaction Starts With Engaged Employees
Real change happens when the whole organization is involved. At AktivBo, we know that actionable insights are only valuable when they lead to real...
1 min read
The value of industry-specific services and products
When it comes to tenant satisfaction, generic solutions won't move the needle. At AktivBo, everything we do is built specifically for the real estate...
2 min read
Why Are Some Commercial Real Estate Companies Still Ignoring Customer Satisfaction?
Commercial real estate companies on several European markets are facing a new reality. After years of steady demand, vacancy rates are rising — in...
2 min read
"We received a lot of constructive feedback"
As Berlin's leading housing company, degewo has been committed to the people of Berlin for 100 years. With almost 80,000 apartments and over 1,800...