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Learn more about customer surveys, customer experience, data-driven analytics, and much more. We regularly share new trends and tips from us and our customers.

Insights

2 min read

The Tenants' Perspective – A Crucial KPI for Social Sustainability in the Real Estate Industry

In an era where the focus on sustainability has surged and now stands prominently on the agenda, the real estate sector has a unique opportunity to...

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1 min read

Increased tenant focus for Asset Managers

Working with tenant feedback and tenant engagement has become an increasingly important areafor many Asset Management companies. Using tenant...

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1 min read

High service contributes to lower operating costs and increased profitability

Property owners who offer high-quality service have tenants who are more satisfied with their premises and apartments, and they are also more willing...

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2 min read

Measuring the customer journey – how K2A will optimize their customer satisfaction work

K2A is a real estate company that focuses on long-term ownership and management of self-produced rental apartments. Over the past 10 years, they have...

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2 min read

How real estate companies can fulfill sustainability requirements by customer surveys

The Real Estate industry is in a transition phase and sustainability topics are getting more and more important. Digitalization, ESG and...

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1 min read

How benchmarking can help you

What is a good result? What is a less good result? You can get the answers through comparisons with other companies or organisations in a similar...

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1 min read

It pays to have a customer-driven approach

A successful service culture increases customer satisfaction. All employees, especially those working closest to customers, influence the experience...

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