Measuring the customer journey – how K2A will optimize their customer satisfaction work
K2A is a real estate company that focuses on long-term ownership and management of self-produced...
Insights
How real estate companies can fulfill sustainability requirements by customer surveys
The Real Estate industry is in a transition phase and sustainability topics are getting more and...
How benchmarking can help you
What is a good result? What is a less good result? You can get the answers through comparisons with...
It pays to have a customer-driven approach
A successful service culture increases customer satisfaction. All employees, especially those...
