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Blog

Learn more about customer surveys, customer experience, data-driven analytics, and much more. We regularly share new trends and tips from us and our customers.

1 min read

Customer innovation leads to more satisfied tenants

To keep up with the preferences and demands of young tenants requires an organisation that reflects their needs. This was one of the reasons why MKB created a new business area; Customer Innovation. Emma Cedermarker Belec, Head of Administration at...

2 min read

GESOBAU AG – an approach that leads to results

GESOBAU AG, one of the leading housing companies in Berlin, are conducting several extensive tenant surveys to find out directly from tenants what...

2 min read

The Tenants' Perspective – A Crucial KPI for Social Sustainability in the Real Estate Industry

In an era where the focus on sustainability has surged and now stands prominently on the agenda, the real estate sector has a unique opportunity to...

1 min read

Product News Update - AktivBo Analytics

The real estate industry is in a major transition phase and it is important for us suppliers to stay one step ahead to ensure that our products and...

1 min read

Increased tenant focus for Asset Managers

Working with tenant feedback and tenant engagement has become an increasingly important areafor many Asset Management companies. Using tenant...

2 min read

Major updates in AktivBo Analytics

The development team at AktivBo is continuously working to improve our platform AktivBo Analytics. Most recently, there have been several upgrades...

3 min read

Why should housing companies care about customer satisfaction?

If you are providing and selling goods, products, or services of any kind, this might sound like a strange question. However, the question is real...

1 min read

High service contributes to lower operating costs and increased profitability

Property owners who offer high-quality service have tenants who are more satisfied with their premises and apartments, and they are also more willing...

3 min read

Tenant Experience: 4 Customer Best Practices

Discover four real-world examples from both private and municipal housing companies. Each has embraced a data-driven, customer-focused approach and...

2 min read

Implementing a customer-driven approach

Below we have listed best practices, including five important pillars or steps to take to be successful in implementing a customer-centric approach.