1 min read
Increased tenant focus for Asset Managers
Working with tenant feedback and tenant engagement has become an increasingly important areafor many Asset Management companies. Using tenant...
Surveys
1 min read
How benchmarking can help you
What is a good result? What is a less good result? You can get the answers through comparisons with other companies or organisations in a similar...
3 min read
Why customer surveys?
Using tenant surveys, it is possible to capture what matters most to customers in a structured way and then act on the answers. The real estate...
1 min read
It pays to have a customer-driven approach
A successful service culture increases customer satisfaction. All employees, especially those working closest to customers, influence the experience...