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Tenant Experience

Improve tenant satisfaction and increase profitability.

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Tenant Satisfaction Surveys – Find out what your customers think

Get the most out of your customers' feedback. Industry-specific surveys for the entire customer journey.

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AktivBo Analytics – Make smarter decisions

All customer feedback in one AI-powered platform. Seamlessly integrated with leading ERP and CRM systems.

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Benchmarking - Use best practice

Compare your results together with the industry. Our data helps you set goals and create momentum.

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Change Management – Engaged employees make a difference

We support in the improvement work and help you turn data into tangible actions.

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ESG & Sustainability – The tenant perspective

We support real estate companies with data and reporting on social sustainability initiatives, including GRESB.

Tenant Experience

Loyal customers and reduced vacancies.

All customer feedback in one place. Actionable survey data that leads to increased efficiency and smarter prioritisations.

Contact usInteractive Demo

Tenant Experience

Satisfied tenants and increased profitability.

We help real estate companies make smarter data-driven decisions. With our research and analytics platform you will improve tenant satisfaction and increase profitability.

Contact usInteractive Demo

Vonovia - CP Group - Patrizia - Brookfield Properties - Northwest - CBRE - Heimstaden
Vonovia – CP Group – Patrizia – Brookfield Properties – Aroundtown – CBRE
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Improve Tenant Experience and increase efficiency!


Use tenant feedback to set the right priorities. A method specifically designed for the real estate industry that gives you more satisfied customers and a better result on the bottom line.

Learn more about Tenant Experience →

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Why the industry chooses AktivBo

More satisfied tenants

Listen to your customers and act on the answers. Make sure you're doing the right things in the right place.

Engaged employees

Create momentum and get the organisation to work together towards set goals.

Reduced costs

Save time and find out which investments you need to make, and which ones you can avoid.

 

Residential →
Commercial →
Facility Management →
Asset Management →

AktivBo Analytics – an AI-powered ecosystem for tenant feedback


Follow up on your tenants' experiences in real time. With AktivBo Analytics, we make it easier for you to take the right measures to increase customer satisfaction. Customize roles, workflows, and analysis based on your organization's needs.

Interactive demo

AktivBo Analytics
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AI-based analysis

Our services are powered by advanced AI technology, helping users unlock the full potential of their tenant feedback. With AI-driven analysis and reporting tools, we deliver powerful insights and concrete recommendations to increase customer satisfaction and maximize ROI.

Read more →

Industry-leading platform for Tenant Experience improvements

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Real estate companIES

450+

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Millions of database answers

200+

markets

MARKETS

15+

Why AktivBo?

We are experts in getting the most out of tenants' feedback to maximise efficiency in the customer satisfaction work. Being specialists gives us opportunities that generalists do not have. Regardless of whether it concerns best practice, benchmarking or AI-based analysis, our services are designed to create value for real estate companies.

The differences between AktivBo and other survey tools →

 

Survey tool
Research company
AktivBo
Platform
Focus on survey sendouts and administration.
Generic workflow and functionality to fit all industries.
Industry tailored workflow and functionality with advanced analysis functionality and filtering.
Benchmarking
Not industry specific.
Smaller selection of industry specific benchmarking.
Extensive industry specific benchmarking for different segment and drill-downs.
Surveys
Generic survey templates.
Templates for different industries.
Tailored templates: CSAT, Customer Journey and ESG questionnaires for the real estate industry.
Implementation
Create and administrate your own surveys.
Full service.
Full service + possibility to create and administrate your own surveys.
Managed services
Not industry specific.
Not industry specific.
Industry specific.
Survey tool
Platform
Focus on survey sendouts and administration.
Benchmarking
Not industry specific.
Surveys
Generic survey templates.
Implementation
Create and administrate your own surveys.
Managed services
Not industry specific.
Research company
Platform
Generic workflow and functionality to fit all industries.
Benchmarking
Smaller selection of industry specific benchmarking.
Surveys
Templates for different industries.
Implementation
Full service.
Managed services
Not industry specific.
AktivBo
Platform
Industry tailored workflow and functionality with advanced analysis functionality and filtering.
Benchmarking
Extensive industry specific benchmarking for different segment and drill-downs.
Surveys
Tailored templates: CSAT, Customer Journey and ESG questionnaires for the real estate industry.
Implementation
Full service + possibility to create and administrate your own surveys.
Managed services
Industry specific.
GRESB

AktivBo is an official GRESB Solution Provider

AktivBo empowers property companies to strengthen their ESG performance through trusted tenant satisfaction insights. As an approved GRESB Solution Provider, our platform supports transparency, enhances investor confidence, and helps unlock opportunities for green financing and regulatory alignment—all while improving the Tenant Experience.

Read more about our partnership with GRESB →

ESG & Social Sustainability

The data we collect is used by real estate companies in sustainability work in various ways. In addition to concrete improvements for the tenants, we ensure data and KPIs for sustainability reporting (ESG, CSRD, ESRS, GRESB).

Residential →

 

Commercial →

 

Facility Management →

 

Asset Management →

 
Giana Pacinelli - CP Group
| COMMERCIAL

 

”In AktivBo, we found a true partner that is dedicated, adaptable, and deeply experienced in data and tenant engagement. Their commitment was evident at every step, and their broad range of survey tools throughout the customer journey was an added bonus in selecting AktivBo as our survey partner as we continue to grow and elevate our tenant relationships.”

Giana Pacinelli

Director of Communications | CP Group

Malte
| RESIDENTIAL

 

”AktivBo's platform and insights are important management tools for Vonovia. We use them to increase the satisfaction of our customers and to leverage potential in our processes.”

Malte Hollstein

Managing Director Customer Service | Vonovia SE

karin
| FACILITY MANAGEMENT

 

”We want to deliver high quality and through our partnership with AktivBo we can evaluate and ensure that both tenants and property owners are satisfied with our delivery. We see this as an important part of the work to strengthen our offer.”

Karin Axelsson

Client Manager | Newsec

Abbey Pickering - Northwest Healthcare
| COMMERCIAL

 

”The tenant engagement surveys and the AktivBo Analytics platform are a strong fit for how we operate globally. Based on our annual results and tenant commentary, we develop property-specific action plans to enable targeted activities. Tenant surveys are a key element of our sustainability program and are crucial for ongoing tenant engagement.”

Abbey Pickering

Senior Manager Sustainability, Canada
Northwest Healthcare Properties REIT

Caroline
| Asset Management

 

”We are happy to start our collaboration with AktivBo. Our tenants' feedback is important to us and we will strive to continuously improve our service and our sustainability initiatives. The third-party engagement survey is also very useful for ESRS reports and GRESB benchmarks.”

Caroline Tivéus

Director of Sustainable Business | Pandox

AktivBo's platform and insights are important management tools for Vonovia. We use them to increase the satisfaction of our customers and to leverage potential in our processes.
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Malte Hollstein
Managing Director Customer Service | Vonovia SE

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Want to know more about AktivBo and how we can help you get more satisfied tenants and better profitability? Book a demo with our experts!