2 min read
When it comes to Tenant Experience it is not enough to say that it is important to have satisfied customers - the customer must be put in the right focus. It requires clear leadership, with concrete goals and an ability to create commitment around...
2 min read
The Real Estate industry is in a transition phase and sustainability topics are getting more and more important. Digitalization, ESG and...
1 min read
You gave us feedback – and we have listened! With an updated design of Analytics, you will experience an improved design as well as improved...
2 min read
AktivBo will receive €1 million from its principal owner, Investment AB Spiltan, in a new issue of shares. The growth capital will be used to...
1 min read
The trend in the real estate industry is to follow up more rapidly and address tenants’ needs and wishes from a customer journey perspective....
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2 min read
Conducting a tenant survey – in other words, asking customers about their thoughts and feelings – is important. But the work does not stop there. To...
1 min read
What is a good result? What is a less good result? You can get the answers through comparisons with other companies or organisations in a similar...
3 min read
Using tenant surveys, it is possible to capture what matters most to customers in a structured way and then act on the answers. The real estate...
1 min read
A successful service culture increases customer satisfaction. All employees, especially those working closest to customers, influence the experience...
