Full-Service or Self-Service? With AktivBo, You Get Both

Full-service or do-it-yourself? With AktivBo, you don’t have to pick sides. We make it easy to combine both approaches in one seamless platform, giving you the freedom to manage what you want, and the support you need for everything else.

When it comes to tenant surveys, real estate companies often face a choice: full-service or self-service. Some rely on survey providers who handle everything from setup and dispatch to reminders and analysis, ensuring consistent quality and freeing internal teams to focus on strategic priorities. Others prefer to manage the process in-house using market tools, appreciating the flexibility, shorter lead times, and lower consulting costs. However, what appears cost-effective at first often requires more internal resources and expertise in survey methodology than expected.

With AktivBo, you don’t have to choose. We manage all the surveys that benefit from external support, while giving you the tools to create and distribute your own where it makes the most sense.

The perfect balance of automation, control, and insight

From respondent management and data cleansing to onboarding, optimized dispatches, and reminder flows — we take care of it all. Our experienced customer teams provide full service and ongoing support for everything related to your surveys. Many of our partnerships last well over a decade, and we believe that’s because we make things easier while maintaining the highest level of quality.

Alongside the surveys handled by AktivBo, the built-in survey tool in AktivBo Analytics lets you design and send your own questionnaires. You can create questions, manage dispatches, and send reminders, all within the same platform.

This flexible setup complements your planned and standardized surveys perfectly. For most customer journey touchpoints, the most efficient approach is to automate dispatches through an integration between AktivBo’s system and your property management system.

One ecosystem for all your tenant insights

For smaller, ad hoc surveys such as follow-up questions after specific actions, AktivBo Create is ideal. It’s designed so your entire survey process can live within one ecosystem, allowing you to analyse all results, from both AktivBo-managed surveys and your own, in a single view.

In many real estate companies, departments still analyse customer data in separate systems. We wanted to change that. By integrating the survey tool into AktivBo Analytics, all data is brought together in one place. This makes it easier for different teams to benefit from shared insights, saving both time and money while deepening the overall understanding of tenants and their needs.

Discover how our approach sets us apart here.