3 min read
If you are providing and selling goods, products, or services of any kind, this might sound like a strange question. However, the question is real and came from the CEO of a large European Housing company during a meeting where tenant focus was on...
1 min read
Property owners who offer high-quality service have tenants who are more satisfied with their premises and apartments, and they are also more willing...
3 min read
Discover four real-world examples from both private and municipal housing companies. Each has embraced a data-driven, customer-focused approach and...
2 min read
Below we have listed best practices, including five important pillars or steps to take to be successful in implementing a customer-centric approach.
2 min read
There are many important aspects of why we should care about Tenant Experience and Tenant Satisfaction. Besides direct cost-reducing and...
2 min read
Most business leaders and managers would agree that there is a strong relationship between customer satisfaction and employee satisfaction. And even...
1 min read
The cornerstone to many of the values achieved from tenant satisfaction is a successful, structured, and ongoing dialogue with your customers....
4 min read
There are many short-term concrete bottom-line effects when increasing the tenant satisfaction and improving the overall Tenant Experience. These are...
2 min read
As the world continues to shift towards a more customer-centric approach in all industries, the real estate sector is no exception. The rise of the...
2 min read
In recent years, the concept of Environmental, Social, and Governance (ESG) has become increasingly important to real estate investors, landlords,...
