1 min read
The trend in the real estate industry is to follow up more rapidly and address tenants’ needs and wishes from a customer journey perspective. Interest in broadening offerings and delivering even higher levels of service is growing, and with it the...
2 min read
Conducting a tenant survey – in other words, asking customers about their thoughts and feelings – is important. But the work does not stop there. To...
1 min read
What is a good result? What is a less good result? You can get the answers through comparisons with other companies or organisations in a similar...
3 min read
Using tenant surveys, it is possible to capture what matters most to customers in a structured way and then act on the answers. The real estate...
1 min read
A successful service culture increases customer satisfaction. All employees, especially those working closest to customers, influence the experience...
