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Property owners who offer high-quality service have tenants who are more satisfied with their premises and apartments, and they are also more willing to recommend their landlord. This is clearly evident when AktivBo conducts factor analyses of...
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Discover four real-world examples from both private and municipal housing companies. Each has embraced a data-driven, customer-focused approach and...
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Below we have listed best practices, including five important pillars or steps to take to be successful in implementing a customer-centric approach.
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There are many important aspects of why we should care about Tenant Experience and Tenant Satisfaction. Besides direct cost-reducing and...
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Most business leaders and managers would agree that there is a strong relationship between customer satisfaction and employee satisfaction. And even...
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The cornerstone to many of the values achieved from tenant satisfaction is a successful, structured, and ongoing dialogue with your customers....
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There are many short-term concrete bottom-line effects when increasing the tenant satisfaction and improving the overall Tenant Experience. These are...
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As the world continues to shift towards a more customer-centric approach in all industries, the real estate sector is no exception. The rise of the...
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In recent years, the concept of Environmental, Social, and Governance (ESG) has become increasingly important to real estate investors, landlords,...
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K2A is a real estate company that focuses on long-term ownership and management of self-produced rental apartments. Over the past 10 years, they have...
