1 min read
High service contributes to lower operating costs and increased profitability
Property owners who offer high-quality service have tenants who are more satisfied with their premises and apartments, and they are also more willing...
Insights (2)
2 min read
Measuring the customer journey – how K2A will optimize their customer satisfaction work
K2A is a real estate company that focuses on long-term ownership and management of self-produced rental apartments. Over the past 10 years, they have...
2 min read
How real estate companies can fulfill sustainability requirements by customer surveys
The Real Estate industry is in a transition phase and sustainability topics are getting more and more important. Digitalization, ESG and...
1 min read
How benchmarking can help you
What is a good result? What is a less good result? You can get the answers through comparisons with other companies or organisations in a similar...
1 min read
It pays to have a customer-driven approach
A successful service culture increases customer satisfaction. All employees, especially those working closest to customers, influence the experience...