Tenant Experience matters!
There are many important aspects of why we should care about Tenant Experience and Tenant Satisfaction. Besides direct cost-reducing and...
Conducting a tenant survey – in other words, asking customers about their thoughts and feelings – is important. But the work does not stop there. To achieve lasting improvements, one must work continuously to do the right things in the right places. One must take into consideration viewpoints and requests in performance management and, furthermore, work according to clear goals and action plans. We call this a customer-driven approach.
It is absolutely essential to carry out a survey to get a picture of what customers/the target group feels, thinks and wants. It is equally important to make sure the improvement work actually takes place as and when responses come in. The companies and organisations we work with have different aspirations, therefore, the support they require in their improvement work varies.
Below is a selection of the inherent elements we know produce results. From planning and realisation to analysis and implementation. Depending on the design and type of survey, one or more of the elements below are included. All elements of the project phases below are carried out in close collaboration with the housing/real estate company. AktivBo's process can also be applied to ongoing or already completed tenant surveys.
There are many important aspects of why we should care about Tenant Experience and Tenant Satisfaction. Besides direct cost-reducing and...
Below we have listed best practices, including five important pillars or steps to take to be successful in implementing a customer-centric approach. ...
K2A is a real estate company that focuses on long-term ownership and management of self-produced rental apartments. Over the past 10 years, they have...