5 min read
Measures to Enhance Net Operating Income and Property Value
There are several key metrics that successful real estate companies rely on to generate long-term economic value. Two of the most important are a low...
Inspiration
1 min read
AktivBo and the Future of Real Estate: Three Questions with AktivBo Group CEO Jon Svensson
At AktivBo, we know that progress is driven by people. Introducing Jon Svensson, CEO of AktivBo Group, who has spent many years advocating for...
1 min read
High-quality service reduces vacancies in commercial spaces
Tenant loyalty is a business-critical issue for real estate companies. Data shows that the service experience plays a decisive role in whether...
1 min read
What's the Link Between Customer Satisfaction and Net Operating Income?
Focusing on tenant satisfaction is more than just good service – it’s a strategic investment that strengthens financial performance. Here’s how...
2 min read
Why Are Some Commercial Real Estate Companies Still Ignoring Customer Satisfaction?
Commercial real estate companies on several European markets are facing a new reality. After years of steady demand, vacancy rates are rising — in...
4 min read
5 Key Tips to Achieve More Satisfied Commercial Tenants
Customer Satisfaction is the key to success for commercial property companies. Proactive communication, sustainability, and customer-focused...
4 min read
The importance of metrics and follow-up in the customer journey
It has become standard practice for professional property companies to conduct customer surveys in order to better understand the needs of their...
1 min read
How Victoriahem turned a downward trend into success
Using tenants' feedback when developing the organization is crucial to achieve successsuccess. That is something that Victoriahem is well aware of....
1 min read
Customer innovation leads to more satisfied tenants
To keep up with the preferences and demands of young tenants requires an organisation that reflects their needs. This was one of the reasons why MKB...
2 min read
The Tenants' Perspective – A Crucial KPI for Social Sustainability in the Real Estate Industry
In an era where the focus on sustainability has surged and now stands prominently on the agenda, the real estate sector has a unique opportunity to...