Blog

Learn more about customer surveys, customer experience, data-driven analytics and much more. We regularly share new trends and tips, from us and our customers.

Inspiration

Why should housing companies care about customer satisfaction?

If you are providing and selling goods, products, or services of any kind, this might sound like a...


2023-10-19 3 min read

Tenant Experience: 4 Customer Best Practices

Here we present four real-life examples from private and municipal Housing companies. All the...


2023-08-15 4 min read

Implementing a customer-driven approach

Below we have listed best practices, including five important pillars or steps to take to be...


2023-08-15 2 min read

Tenant Experience matters!

There are many important aspects of why we should care about Tenant Experience and Tenant...


2023-08-15 2 min read

Tenant satisfaction goals for higher employee engagement

Most business leaders and managers would agree that there is a strong relationship between customer...


2023-08-15 2 min read

Tenant satisfaction - an important KPI

The cornerstone to many of the values achieved from tenant satisfaction is a successful,...


2023-08-15 less than 1 min read

The bottom line effects of Tenant Experience

There are many short-term concrete bottom-line effects when increasing the tenant satisfaction and...


2023-08-15 5 min read

Proactive communication and quick response time: Key factors for enhancing Tenant Experience

As the world continues to shift towards a more customer-centric approach in all industries, the...


2023-07-17 2 min read

The Social Side of ESG: Why Tenant Experience is important for sustainable Real Estate Investing

In recent years, the concept of Environmental, Social, and Governance (ESG) has become increasingly...


2023-07-17 2 min read

Measuring the customer journey – how K2A will optimize their customer satisfaction work

K2A is a real estate company that focuses on long-term ownership and management of self-produced...


2023-05-16 2 min read
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