3 min read
Why should housing companies care about customer satisfaction?
If you are providing and selling goods, products, or services of any kind, this might sound like a strange question. However, the question is real...
Inspiration (2)
3 min read
Tenant Experience: 4 Customer Best Practices
Discover four real-world examples from both private and municipal housing companies. Each has embraced a data-driven, customer-focused approach and...
2 min read
Implementing a customer-driven approach
Below we have listed best practices, including five important pillars or steps to take to be successful in implementing a customer-centric approach.
2 min read
Tenant Experience matters!
There are many important aspects of why we should care about Tenant Experience and Tenant Satisfaction. Besides direct cost-reducing and...
2 min read
Tenant satisfaction goals for higher employee engagement
Most business leaders and managers would agree that there is a strong relationship between customer satisfaction and employee satisfaction. And even...
1 min read
Tenant satisfaction - an important KPI
The cornerstone to many of the values achieved from tenant satisfaction is a successful, structured, and ongoing dialogue with your customers....
4 min read
The bottom line effects of Tenant Experience
There are many short-term concrete bottom-line effects when increasing the tenant satisfaction and improving the overall Tenant Experience. These are...
2 min read
Proactive communication and quick response time: Key factors for enhancing Tenant Experience
As the world continues to shift towards a more customer-centric approach in all industries, the real estate sector is no exception. The rise of the...
2 min read
The Social Side of ESG: Why Tenant Experience is important for sustainable Real Estate Investing
In recent years, the concept of Environmental, Social, and Governance (ESG) has become increasingly important to real estate investors, landlords,...
2 min read
Measuring the customer journey – how K2A will optimize their customer satisfaction work
K2A is a real estate company that focuses on long-term ownership and management of self-produced rental apartments. Over the past 10 years, they have...