Heimstaden’s customer journey – ongoing surveys for all tenant touchpoints
The trend in the real estate industry is to follow up more rapidly and address tenants’ needs...
From planning to implementation
Conducting a tenant survey – in other words, asking customers about their thoughts and feelings...
How benchmarking can help you
What is a good result? What is a less good result? You can get the answers through comparisons...
Why customer surveys?
Using tenant surveys, it is possible to capture what matters most to customers in a structured...
It pays to have a customer-driven approach
A successful service culture increases customer satisfaction. All employees, especially those...
