Skip to the main content.

Blog

Learn more about customer surveys, customer experience, data-driven analytics, and much more. We regularly share new trends and tips from us and our customers.

Inspiration

3 min read

Why should housing companies care about customer satisfaction?

If you are providing and selling goods, products, or services of any kind, this might sound like a strange question. However, the question is real...

Read More

3 min read

Tenant Experience: 4 Customer Best Practices

Here we present four real-life examples from private and municipal Housing companies. All the companies are data driven, have implemented a...

Read More

2 min read

Implementing a customer-driven approach

Below we have listed best practices, including five important pillars or steps to take to be successful in implementing a customer-centric approach.

Read More

2 min read

Tenant Experience matters!

There are many important aspects of why we should care about Tenant Experience and Tenant Satisfaction. Besides direct cost-reducing and...

Read More

2 min read

Tenant satisfaction goals for higher employee engagement

Most business leaders and managers would agree that there is a strong relationship between customer satisfaction and employee satisfaction. And even...

Read More

1 min read

Tenant satisfaction - an important KPI

The cornerstone to many of the values achieved from tenant satisfaction is a successful, structured, and ongoing dialogue with your customers....

Read More

4 min read

The bottom line effects of Tenant Experience

There are many short-term concrete bottom-line effects when increasing the tenant satisfaction and improving the overall Tenant Experience. These are...

Read More

2 min read

Proactive communication and quick response time: Key factors for enhancing Tenant Experience

As the world continues to shift towards a more customer-centric approach in all industries, the real estate sector is no exception. The rise of the...

Read More

2 min read

The Social Side of ESG: Why Tenant Experience is important for sustainable Real Estate Investing

In recent years, the concept of Environmental, Social, and Governance (ESG) has become increasingly important to real estate investors, landlords,...

Read More

2 min read

Measuring the customer journey – how K2A will optimize their customer satisfaction work

K2A is a real estate company that focuses on long-term ownership and management of self-produced rental apartments. Over the past 10 years, they have...

Read More