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Tenant Experience

Improve tenant satisfaction and increase profitability.

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Tenant Satisfaction Surveys – Find out what your customers think

Get the most out of your customers' feedback. Industry-specific surveys for the entire customer journey.

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AktivBo Analytics – Make smarter decisions

All customer feedback in the same platform. Integrations with leading ERP and CRM systems.

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Benchmarking - Use best practice

Compare your results together with the industry. Our data helps you set goals and create momentum.

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Change Management – Engaged employees make a difference

We support in the improvement work and help you turn data into tangible actions.

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ESG & Sustainability – The tenant perspective

We support real estate companies with data and reporting for social sustainability.

Read more about our AI-based analysis

Improve Your GRESB Score with AktivBo’s Tenant Insights


As an official GRESB Solution Provider, AktivBo helps real estate companies strengthen their ESG performance, improve tenant satisfaction, and earn measurable GRESB points through structured Tenant Engagement Programs.

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Table of contents

  1. Why GRESB Matters
  2. How Many GRESB Points Can You Earn with AktivBo?
  3. Why Tenant Engagement = GRESB Success
  1. The Business Value of Better GRESB Scores
  2. How to Get Started with AktivBo and GRESB
  3. Frequently asked questions

Why GRESB Matters

GRESB (Global Real Estate Sustainability Benchmark) is the global benchmark for ESG performance in real estate. Real estate companies gain financially from using GRESB by attracting more investors, securing better loan terms, reducing operating costs through efficiency, increasing property values, improving tenant satisfaction and retention, and gaining access to a wider pool of capital from ESG-focused funds. Investors expect companies to measure, disclose, and improve their Environmental, Social, and Governance performance.

With AktivBo, you can integrate your Tenant Engagement Program seamlessly into your ESG strategy. We enable you to systematically collect, analyze, and act on tenant feedback – a key requirement in the GRESB framework.

GRESB Real Estate Reference Guide 2024

Improve Your GRESB Score by 6 Points with AktivBo’s Tenant Insights

As an official GRESB Solution Provider, AktivBo helps real estate companies strengthen their ESG performance, improve tenant satisfaction, and earn up to 6 measurable GRESB points through structured Tenant Engagement Programs.

GRESB Scoring Document 2024

GRESB Points Supported by AktivBo

GRESB Indicator
Points Supported with AktivBo
How AktivBo Helps
TC2.1 Tenant satisfaction survey ⅔ points AktivBo can support you by carrying out tenant satisfaction surveys as an independent third party, ensuring objective results and reliable insights that strengthen both decision-making and tenant relationships.
TC2.1 Tenant satisfaction survey ⅓ points Alongside the tenant satisfaction survey, we offer Net Promoter Score (NPS) measurement. NPS shows how likely tenants are to recommend their landlord and, compared with industry benchmarks, highlights loyalty, reputation, and areas for improvement.
TC2.2 Program to improve tenant satisfaction ½ points AktivBo can support you in earning an extra half point (1/2) with our Action Plans Tool, which helps create asset-specific plans to improve tenant satisfaction. Each plan clearly defines tasks, timelines, resources, and measurable outcomes.
TC2.2 Program to improve tenant satisfaction ½ points We provide tailored results and analysis presentations for your organization, delivered by your dedicated AktivBo customer team. Together, we highlight key improvement areas, share best practices, and set clear priorities.


GRESB Indicator
TC2.1 Tenant satisfaction survey

Points Supported with AktivBo
2/3 points

How AktivBo Helps
AktivBo can support you by carrying out tenant satisfaction surveys as an independent third party, ensuring objective results and reliable insights that strengthen both decision-making and tenant relationships.

GRESB Indicator
TC2.1 Tenant satisfaction survey

Points Supported with AktivBo
1/3 points

How AktivBo Helps
Alongside the tenant satisfaction survey, we offer Net Promoter Score (NPS) measurement. NPS shows how likely tenants are to recommend their landlord and, compared with industry benchmarks, highlights loyalty, reputation, and areas for improvement.

GRESB Indicator
TC2.2 Program to improve tenant satisfaction

Points Supported with AktivBo
1/2 points

How AktivBo Helps
AktivBo can support you in earning an extra half point (1/2) with our Action Plans Tool, which helps create asset-specific plans to improve tenant satisfaction. Each plan clearly defines tasks, timelines, resources, and measurable outcomes.

GRESB Indicator
TC2.2 Program to improve tenant satisfaction

Points Supported with AktivBo
1/2 points

How AktivBo Helps
We provide tailored results and analysis presentations for your organization, delivered by your dedicated AktivBo customer team. Together, we highlight key improvement areas, share best practices, and set clear priorities.

GRESB Indicator
TC2.2 Program to improve tenant satisfaction

Points Supported with AktivBo
1/2 points

How AktivBo Helps
We provide tailored results and analysis presentations for your organization, delivered by your dedicated AktivBo customer team. Together, we highlight key improvement areas, share best practices, and set clear priorities.

Additional Areas of Support

For these indicators, AktivBo can provide valuable support. Companies can make the most of the platform by using the data as a springboard for a broader, structured process, ensuring strong, measurable outcomes. By doing so, up to 4 additional points can be earned.

GRESB Indicator
How AktivBo Helps
TC5.1 Tenant health & well-being program AktivBo helps you pinpoint needs and monitor progress, leveraging tenant satisfaction surveys as a key insight tool. Our Action Planning Tool can support with goal-setting and track well-being over time, linking actions to survey questions. This creates a clear feedback loop, showing the impact of interventions and enabling continuous improvement.
TC5.2 Tenant health & well-being measures AktivBo can support by providing tools to gather tenant feedback through surveys, setting mental and social health goals to address identified needs. Our platform also supports monitoring and tracking outcomes, ensuring that interventions can be evaluated and continuously improved.
RM3.1 Social risk assessments AktivBo can provide tools for assessing and documenting social risks. This includes support for specific areas such as customer satisfaction, health and safety for tenants/customers, and health and safety for the community.
TC6.2 Monitoring impact on community AktivBo can partly support this indicator by helping organizations identify community needs through surveys and monitor progress over time. This includes assessing the well-being of local residents and potential impacts from the asset’s operations, ensuring that interventions are targeted and measurable.
DSE5.2 Community impact monitoring AktivBo can partly support this indicator by helping organizations identify needs through satisfaction surveys and monitor progress. Development projects can impact local communities, and systematic monitoring helps manage and reduce these effects. AktivBo can assist with analyzing and interpreting data from satisfaction surveys, developing and implementing a community monitoring plan, and identifying key stakeholders and impacted groups.
DSE4 Community engagement program Our platform supports a structured program to strengthen the health and wellbeing of the local community. Needs are identified through satisfaction surveys, where AktivBo systematically collects data on perceived safety, social cohesion, and the quality of shared spaces—key indicators of community well-being. This feedback highlights specific needs and guides targeted actions to improve living conditions, safety, and overall quality of life.

Why Tenant Engagement = GRESB Success

GRESB emphasizes the importance of active tenant engagement. But what does that really mean in practice? With AktivBo you can:

  • Track tenant satisfaction ESG across your portfolio
  • Run continuous surveys aligned with GRESB standards
  • Benchmark and analyze results over time
  • Demonstrate verifiable improvements to investors and stakeholders

This structured approach ensures you don’t just tick boxes; you build long-term trust with tenants and investors alike.

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The Business Value of Better GRESB Scores

Improving your GRESB score through AktivBo brings tangible benefits:

  • Investor confidence: Transparent ESG reporting
  • Tenant loyalty: Engaged tenants reduce vacancy and increase satisfaction
  • Operational efficiency: Smarter insights for ESG management
  • Competitive advantage: Strong ESG and stakeholder engagement positions your portfolio ahead
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How to Get Started with AktivBo and GRESB

How do we integrate AktivBo with our GRESB reporting?

It’s straightforward. Our surveys and AktivBo Analytics platform are designed to support your GRESB submissions, ensuring your tenant engagement data is GRESB-ready.

How quickly can we see results?

Many of our clients see improvements in their GRESB scores within the first reporting cycle after implementation.

In good company

Amvest – Patrizia – Heimstaden – Brookfield Properties – M&G Real Estate – Pandox – Realterm
Patrizia – Heimstaden – Brookfield Properties – M&G Real Estate – Pandox – Realterm

In good company

Patrizia – Heimstaden – Brookfield Properties – M&G Real Estate – Pandox – Realterm

Ready to Strengthen Your GRESB Performance?

AktivBo is your official GRESB Solution Provider, guiding you to stronger ESG performance and more transparent, data-driven reporting.

Book a consultation to explore your GRESB potential with AktivBo

Frequently Asked Questions

GRESB (Global Real Estate Sustainability Benchmark) is the leading global benchmark for ESG performance in real estate. A strong GRESB score helps companies attract investors, secure better financing terms, reduce operating costs, increase property values, and improve tenant satisfaction and retention.

AktivBo is an official GRESB Solution Provider. We integrate structured Tenant Engagement Programs into your ESG strategy, systematically collecting and analyzing tenant feedback. This directly supports several GRESB indicators, guaranteeing at least 6 GRESB points, with the potential to earn even more.

AktivBo supports multiple indicators, including:

  • TC2.1 Tenant Satisfaction Surveys – independent third-party surveys (2–3 points) + Net Promoter Score (NPS).
  • TC2.2 Programs to Improve Tenant Satisfaction – Action Plans Tool and tailored analysis presentations (up to 1 point).
  • TC5.1 & TC5.2 Tenant Health & Well-being – survey insights and monitoring tools to track well-being.
  • RM3.1 Social Risk Assessments – tools to assess and document social risks.
  • TC6.2 / DSE5.2 Community Impact Monitoring – surveys and analysis to measure community well-being.
  • DSE4 Community Engagement Programs – structured programs to strengthen community health, safety, and social cohesion.

By working with AktivBo, companies are guaranteed 6 GRESB points, with additional opportunities to score higher across multiple indicators by leveraging our full suite of survey, benchmarking, and analytics tools.

GRESB emphasizes tenant engagement as a critical ESG factor. With AktivBo, you can:

  • Run continuous GRESB-aligned tenant surveys
  • Benchmark and analyze satisfaction over time
  • Demonstrate measurable improvements to investors and stakeholders
    This structured approach builds long-term trust and proves ESG performance with verifiable data.

Better GRESB scores translate into:

  • Investor confidence through transparent ESG reporting
  • Tenant loyalty and higher satisfaction, reducing vacancy
  • Operational efficiency with smarter ESG insights
  • Competitive advantage by positioning your portfolio as a sustainability leader

Many clients experience measurable improvements in their GRESB scores within the first reporting cycle after adopting AktivBo’s programs.

It’s straightforward. AktivBo’s surveys and Analytics platform are designed to be GRESB-ready. We guide you step-by-step to integrate tenant engagement into your ESG reporting and unlock stronger GRESB performance.

Yes. AktivBo works with real estate companies across Europe and globally, adapting tenant engagement programs to local markets while maintaining GRESB alignment and consistent data quality.

Simply book a consultation with our team. As your official GRESB Solution Provider, AktivBo will show you exactly how to strengthen your ESG performance and maximize your GRESB score.