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Tenant Experience

Improve tenant satisfaction and increase profitability.

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Tenant Satisfaction Surveys – Find out what your customers think

Get the most out of your customers' feedback. Industry-specific surveys for the entire customer journey.

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AktivBo Analytics – Make smarter decisions

All customer feedback in one AI-powered platform. Seamlessly integrated with leading ERP and CRM systems.

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Benchmarking - Use best practice

Compare your results together with the industry. Our data helps you set goals and create momentum.

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Change Management – Engaged employees make a difference

We support in the improvement work and help you turn data into tangible actions.

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ESG & Sustainability – The tenant perspective

We support real estate companies with data and reporting on social sustainability initiatives, including GRESB.

Priority

Priority gives your teams a shared answer to the question every property company is asking. What should we do first, and where? It shows what to prioritize and where improvement efforts should start, whether for a single property, an area or the whole organization. You can always see why something is on the list. Less time goes to basic analysis, more to planning and carrying out the improvements that matter most to your tenants. AktivBo’s deterministic prioritization model does the ranking; AI then suggests the actions expected to have the greatest effect on tenant satisfaction. Your team decides.

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From tenant feedback to clear priorities

Priority is a feature in AktivBo Analytics for prioritizing and planning actions in residential and commercial properties. You choose a survey and a filter, and for that selection a Priority card brings scores, written comments and benchmarks together, so you can see what needs to improve and why.

Why customer-driven prioritization pays off

Many needs share the same budget, and wrong decisions cost money. Priority helps you put time and resources where tenant feedback shows they make the most difference.

Protect net operating income

Margins are under pressure, and service costs and vacancies add to it. Priority shows what needs attention for each property, area or level, so time and resources go to the improvements that can reduce service costs and help retain tenants.

Strengthen tenant satisfaction

Dissatisfaction adds service workload, damages reputation and raises the risk of turnover and vacancy. Priority cards bring scores and written comments together, so teams can target the needs behind the dissatisfaction and give tenants relevant feedback sooner.

Shorten the path from insight to action

When results stop at KPIs, the path to action gets long. With Priority, the model prioritizes, AktivBot AI summarizes the results and suggests actions, and your team makes the decisions. More people can act on the results, even without analytical routine, and action plans become easier to create and follow up.

From analysis to action

Choose your filter, see where to start and understand why, then act and follow up on the effect, all within AktivBo Analytics.

See where to start

Start by choosing a survey and a filter, which can be a property, an area or any level in your organization. The priority list then ranks every item and shows the change from last year, the response rate, internal and external benchmarks and the share of negative comments, while the focus view highlights the top three to start with, ranked by AktivBo’s prioritization model.

Priority focus view and priority list in AktivBo Analytics

Understand why

Open a priority card to see the full picture for your selection: index, change since last year, response rate and actions already underway. AktivBot Insights summarizes results and written comments, and the priority questions show the three questions with the greatest potential for improvement, based on score, trend and benchmark position.

Priority card with AktivBot Insights and priority questions

Hear what tenants are raising

AI-driven sentiment analysis groups written comments into topics, so you can see what tenants actually describe and how negative their comments are. The supporting data then shows why each question is prioritized by comparing the results with your own portfolio and with the industry.

Topics and text responses with external benchmark

Act and follow up

You can create an action straight from a priority question, and AktivBot suggests actions expected to have the greatest effect on tenant satisfaction that you can choose from, adapt and decide on. Each action stays linked to its question result, so you can follow up on the effect in Analytics, and actions you have completed are not suggested again.

Create an action linked to its question result in AktivBo Analytics

Priority suggests and you decide

Priority combines AktivBo’s own deterministic prioritization model with AI, and each part has a clear role. AktivBo uses AI technology, based on its own expertise and knowledge, to make routine work more efficient.

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The model decides what matters most

AktivBo’s deterministic prioritization model weighs results, history, number of responses, internal and external benchmarks and sentiment in written comments. Much like a recipe, the same input always gives the same priorities, whoever uses it, and you can always trace why something is ranked the way it is. The model builds on more than 30 years of industry experience.

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AI explains and suggests

AktivBot AI summarizes the prioritized data in everyday language and suggests actions. It works on a limited, pre-ranked data set together with AktivBo’s own context, such as survey, index and question descriptions, which reduces the risk of errors compared with prompting AI on unprepared data.

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Your team decides

The suggestions are a starting point for your team rather than a decision. Your team assesses them against what it knows about each property and its tenants and then chooses what to do, while completed actions and their effect feed back into Analytics for follow-up.

One survey, two uses

The same tenant survey gives you a prioritized basis for your improvement efforts and documented input for sustainability reporting, such as GRESB and CSRD. As an official GRESB Solution Provider, AktivBo helps you make each measurement do more.

Priority gives the most value with standardized measurement, relevant questions, appropriate samples and strong response rates. You benefit from the start, and the value grows as these conditions improve, with our customer teams helping you set up surveys that give reliable results.

Read more about GRESB and AktivBo →
One tenant survey used for improvement efforts and sustainability reporting

Get started with Priority

Book a demo and we’ll show you how AktivBo Analytics and Priority work together for your portfolio and your organization.

Already using AktivBo Analytics? Talk to your customer team about getting started with Priority.

Book a Demo