Loyal customers, reduced vacancies and increased revenue
A method specifically designed for the real estate industry that gives you satisfied and loyal customers and a better bottom line result.
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Customer Journey Monitoring
Follow up on the customer journey and the different tenant touchpoints with your company. With our API solutions, you can automatically transfer data and get real-time updated survey results. Integrations with leading ERP and CRM systems for automatic follow-up of the customer journey, via optional sending channels.
Secure your business with the help of AktivBo Analytics
With all your survey data and customer feedback in one place, you can easily see what you need to act on and what investments you can avoid. All results can be broken down at any level, such as customer, object type and geography.
Read more about our platform AktivBo Analytics →
Follow-up on your external contractors
Do you purchase external property and facility management services? Asking your customers questions and asking them to evaluate the services gives you a solid basis to act on. Improved quality levels and better agreements are some of the benefits.
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Better Customer Experience
Listen to your customers and act on the answers. Make sure you're doing the right things in the right place.
Increased revenue
Reduced vacancies, fewer adaptations, and secured contracts.
Reduced costs
Save time and find out which investments you need to make, and which ones you can avoid.
Increased Property Valuation
A high level of customer satisfaction can lead to increased property valuation as satisfied tenants tend to be more inclined to extend their leases and create long-term relationships with the real estate company. It also reduces vacancies and increases revenue stability. Positive references and recommendations also attract new tenants and thus strengthen the property's reputation and attractiveness in the market.
Sustainable Investments
For green and sustainability-linked loans, compliance with ESG criteria is a central part. By actively integrating social sustainability into its way of working, a real estate company can strengthen its application. A long-term and holistic focus on sustainability shows that real estate companies strive for a positive impact beyond just financial gains.
Data for ESG Reporting
The importance of environmental, social and governance (ESG) factors is increasing in the real estate industry and with it the need for secured and reliable data. GRESB Real Estate Assessment is a benchmark for ESG performance that includes social sustainability. Points are awarded for having a tenant engagement program in place with tenant surveys and tenant satisfaction improvements as key components.