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Tenant Experience

Improve tenant satisfaction and increase profitability.

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Tenant Satisfaction Surveys – Find out what your customers think

Get the most out of your customers' feedback. Industry-specific surveys for the entire customer journey.

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AktivBo Analytics – Make smarter decisions

All customer feedback in the same platform. Integrations with leading ERP and CRM systems.

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Benchmarking - Use best practice

Compare your results together with the industry. Our data helps you set goals and create momentum.

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Change Management – Engaged employees make a difference

We support in the improvement work and help you turn data into tangible actions.

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ESG & Sustainability – The tenant perspective

We support real estate companies with data and reporting for social sustainability.

Read more about our AI-based analysis

Tenant Experience

Satisfied tenants and increased profitability.

We help real estate companies make smarter data-driven decisions. With our research and analytics platform you will improve tenant satisfaction and increase profitability.

Contact usInteractive Demo

Tenant Experience

Loyal customers and reduced vacancies.

All customer feedback in one place. Actionable survey data that leads to increased efficiency and smarter prioritisations.

Contact usInteractive Demo

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Improve Tenant Experience and increase efficiency!


Use tenant feedback to set the right priorities. A method specifically designed for the real estate industry that gives you more satisfied customers and a better result on the bottom line.

Learn more about Tenant Experience →

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Why the industry chooses AktivBo

More satisfied tenants

Listen to your customers and act on the answers. Make sure you're doing the right things in the right place.

Engaged employees

Create momentum and get the organisation to work together towards set goals.

Reduced costs

Save time and find out which investments you need to make, and which ones you can avoid.

 

Residential →
Commercial →
Facility Management →
Asset Management →

AktivBo Analytics - Tenant feedback ecosystem


Follow up on your tenants' experiences in real time. All feedback in the same platform! AktivBo Analytics facilitates prioritisations and decision making. Customise roles, workflow, and analysis based on your organisation's needs. 

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AI-based analysis

We develop services based on the latest generative AI technology to help you get the most out of your customers' feedback. Based on the tenants' text answers, AktivBo's AI service can automatically present suggested actions together with cost estimates and time estimates for the implementation of the actions.

Read more →

Industry-leading platform for Tenant Experience improvements

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Real estate companIES

450+

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Millions of database answers

200+

markets

MARKETS

15+

Why AktivBo?

We are experts in getting the most out of tenants' feedback to maximise efficiency in the customer satisfaction work. Being specialists gives us opportunities that generalists do not have. Regardless of whether it concerns best practice, benchmarking or AI-based analysis, our services are designed to create value for real estate companies.

The differences between AktivBo and other survey tools →

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ESG & Social Sustainability

The data we collect is used by real estate companies in sustainability work in various ways. In addition to concrete improvements for the tenants, we ensure data and KPIs for sustainability reporting (ESG, CSRD, ESRS, GRESB).

Residential →

 

Commercial →

 

Facility Management →

 

Asset Management →

 
Malte
| RESIDENTIAL

 

”AktivBo's platform and insights are important management tools for Vonovia. We use them to increase the satisfaction of our customers and to leverage potential in our processes.”

Malte Hollstein

Managing Director Customer Service | Vonovia SE

karin
| FACILITY MANAGEMENT

 

”We want to deliver high quality and through our partnership with AktivBo we can evaluate and ensure that both tenants and property owners are satisfied with our delivery. We see this as an important part of the work to strengthen our offer.”

Karin Axelsson

Client Manager | Newsec

Simon
| COMMERCIAL

 

”With the help of AktivBo, we gain valuable insights into what our tenants think and how we perform against the industry. Insights that help us in decision-making and in increasing profitability.”

Simon Iaffa Nylén

Head of Sustainability Regio och Sustainability Manager | Brunswick Real Estate

Caroline
| Asset Management

 

”We are happy to start our collaboration with AktivBo. Our tenants' feedback is important to us and we will strive to continuously improve our service and our sustainability initiatives. The third-party engagement survey is also very useful for ESRS reports and GRESB benchmarks.”

Caroline Tivéus

Director of Sustainable Business | Pandox

AktivBo's platform and insights are important management tools for Vonovia. We use them to increase the satisfaction of our customers and to leverage potential in our processes.
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Malte Hollstein
Managing Director Customer Service | Vonovia SE

The latest articles from AktivBo Insights
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The Tenants' Perspective – A Crucial KPI for Social Sustainability in the Real Estate Industry

Jun 27, 2024 by Team AktivBo

In an era where the focus on sustainability has surged and now stands prominently on the agenda, the real estate sector...
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Product News Update - AktivBo Analytics

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The real estate industry is in a major transition phase and it is important for us suppliers to stay one step ahead to...
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Increased tenant focus for Asset Managers

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Working with tenant feedback and tenant engagement has become an increasingly important area for many Asset Management...

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Want to know more about AktivBo and how we can help you get more satisfied tenants and better profitability? Book a demo with our experts!