Skip to the main content.

Residential Housing

We help public and private housing companies to improve tenant satisfaction. Through the survey and analysis platform AktivBo Analytics you can make smarter decisions. Use the tenant feedback to do the right things in the right place.


Tailor-made tenant satisfaction surveys for residential housing

Regardless of the project, we find out what needs to be answered with customised and tailored surveys according to the purpose. Qualitative or quantitative studies, optional distribution frequency, and multiple distribution channels. Quality-assured standard questions as a basis for benchmarking. Thanks to our method, we ensure the highest response rate in the real estate industry.

  • Public Housing companies
  • Private Housing companies
  • Cooperative Housing companies

Customer insights for smarter decisions

With AktivBo's tenant satisfaction surveys and analysis platform, it becomes easy to make the right priorities. A method specifically developed for the real estate industry that gives you more satisfied tenants and a better bottom line result.

Learn more about Tenant Experience →
kundinsikter för nöjdare kunder

AktivBo Analytics – a basis for Performance Management

All survey data and customer feedback in one place, with a customised workflow for all roles in the organisation. Follow up and improve the different touchpoints in the customer journey, with result drill-downs at any level. In the platform, you can easily see what you need to act on and which investments you can avoid. 

Read more about AktivBo Analytics →

We create commitment and drive in your organisation

Measuring and collecting responses from customers is important. But all too often, the improvement work comes to a standstill. We are specialists in creating commitment and unleashing the potential of your organisation. With our method we ensure that data is translated into continuous improvements that strengthen your business.

Read more about how we can support your improvement work →

The industry's largest benchmark

Set goals, create momentum, and use best practice. With over 450 housing and real estate companies as customers, spread over 15 countries, we have the industry's largest benchmark for tenant satisfaction. We can provide you with data and benchmarking in different areas, segments, and size classes.

Read more about benchmarking →

Our Tenant Satisfaction Surveys give you


Satisfied tenants

Listen to your customers and act on the answers. Make sure you're doing the right things in the right place.


Engaged employees

Create momentum and get the organisation to work together towards set goals.


Increased efficiency

Save time and find out which investments you need to make, and which ones you can avoid.



Complaints and dissatisfied tenants cost time and money.


Follow-up of external contractors

Improve your contracts and ensure the quality of the services you purchase.



Happy customers stay. Avoid costly adaptations.


ESG / Social Sustainability

Meet sustainability requirements. Increase your GRESB score and secure sustainability-linked loans.


Stronger brand

A strong brand provides many benefits and to succeed, you need to ensure a high level of customer satisfaction.


Better results

Smart prioritisation, increased efficiency and loyal customers give a better result on the bottom line.

The AktivBo platform and insights are important management tools for Vonovia. We use them to increase our customers‘ satisfaction and to realise potential in our processes.
Malte Hollstein
Managing Director Customer Service


Automatic Customer Journey follow-up

AktivBo supports a large number of housing companies with automatic follow-up of the customer journey and the tenants' various touchpoints with the company. With our API solutions, you can transfer data automatically and get real-time survey responses. We have integrations with the leading ERP and CRM systems and can help you set up automatic follow-up of the customer journey, via any sending channels.

Read more about how K2A follows up its customer journey →



Sense of Security

The perceived sense of security is crucial for people to enjoy their home and their living environment. By collecting the tenants' experiences, views and wishes, you can take the right measures. We conduct targeted security surveys, or questions related to the “sense of security” as part of an overall customer experience. Our data and benchmarks are used in the work of improving challenging and "vulnerable" areas.


Tenant Engagement

Let the tenants be involved and have a say. Collecting the views and wishes of your tenants is central. This applies regardless of whether you need formal approval before a redevelopment, or if you simply just want a better basis for decision-making. You always have a lot to gain from involving your tenants and listen to their feedback. Let us manage the survey or create your survey in our survey tool Create. 



Social Sustainability for residential companies 

Sustainable real estate business involves more than just energy-efficient construction and management of properties. It also includes overall responsibility for the business from economic, social, and environmental aspects. Social sustainability includes commitment to the local community and care for tenants, customers, visitors, and residents.

Read more about how AktivBo can support you with sustainability work →

Why residential companies choose AktivBo


Our method yields results

AktivBo's method and way of working drive improvements and provide concrete results for our customers. The fact that many of our customer relationships span longer than ten years is proof of this. We practice what we preach, listen to the customer, and deliver quality.

Your data is safe with us

We are GDPR compliant and data security is our top priority. AktivBo collaborates with Binero, which has a Swedish climate-certified ISO 27001 data center with the highest requirements for data integrity and sustainable digitalisation.  

Tenant Feedback Ecosystem

AktivBo Analytics is a tailor-made survey and analysis platform for the real estate industry. You can choose between full service from AktivBo or create your own surveys with our integrated survey tool. Regardless, you get all customer feedback and benchmarking in the same platform.

Knowledge and experience

Knowledge and experience driven by technology. We are specialists in the residential and real estate industry with over 30 years of experience. We design data-driven services together with our customers, based on challenges and needs. Our method unleashes the potential of your organisation and creates best practices that lead to concrete results.

We bring data to life

Collecting tenant feedback is important, but the work shouldn't stop there. We know the importance of creating commitment and getting employees involved in the improvement work. Our experienced consultants ensure that momentum is created in your organisation. 

Integration with your favourite systems

We have API Integrations with leading real estate and CRM systems and can help you set up automated surveys for the entire customer journey. Via any sending channels. 

Book a Demo

Would you like to learn more about AktivBo and how we can help you achieve more satisfied tenants and better profitability? Book a demo with our experts!