Customer insights for smarter decisions
With AktivBo's tenant satisfaction surveys and analysis platform, it becomes easy to make the right priorities. A method specifically developed for the real estate industry that gives you more satisfied tenants and a better bottom line result.
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AktivBo Analytics – a basis for Performance Management
All survey data and customer feedback in one place, with a customised workflow for all roles in the organisation. Follow up and improve the different touchpoints in the customer journey, with result drill-downs at any level. In the platform, you can easily see what you need to act on and which investments you can avoid.
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We create commitment and drive in your organisation
Measuring and collecting responses from customers is important. But all too often, the improvement work comes to a standstill. We are specialists in creating commitment and unleashing the potential of your organisation. With our method we ensure that data is translated into continuous improvements that strengthen your business.
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The industry's largest benchmark
Set goals, create momentum, and use best practice. With over 450 housing and real estate companies as customers, spread over 15 countries, we have the industry's largest benchmark for tenant satisfaction. We can provide you with data and benchmarking in different areas, segments, and size classes.
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Satisfied tenants
Listen to your customers and act on the answers. Make sure you're doing the right things in the right place.
Engaged employees
Create momentum and get the organisation to work together towards set goals.
Increased efficiency
Save time and find out which investments you need to make, and which ones you can avoid.
Reduced
complaints
Complaints and dissatisfied tenants cost time and money.
Follow-up of external contractors
Improve your contracts and ensure the quality of the services you purchase.
Reduced
vacancies
Happy customers stay. Avoid costly adaptations.
ESG / Social Sustainability
Meet sustainability requirements. Increase your GRESB score and secure sustainability-linked loans.
Stronger brand
A strong brand provides many benefits and to succeed, you need to ensure a high level of customer satisfaction.
Better results
Smart prioritisation, increased efficiency and loyal customers give a better result on the bottom line.
Automatic Customer Journey follow-up
AktivBo supports a large number of housing companies with automatic follow-up of the customer journey and the tenants' various touchpoints with the company. With our API solutions, you can transfer data automatically and get real-time survey responses. We have integrations with the leading ERP and CRM systems and can help you set up automatic follow-up of the customer journey, via any sending channels.
Sense of Security
The perceived sense of security is crucial for people to enjoy their home and their living environment. By collecting the tenants' experiences, views and wishes, you can take the right measures. We conduct targeted security surveys, or questions related to the “sense of security” as part of an overall customer experience. Our data and benchmarks are used in the work of improving challenging and "vulnerable" areas.
Tenant Engagement
Let the tenants be involved and have a say. Collecting the views and wishes of your tenants is central. This applies regardless of whether you need formal approval before a redevelopment, or if you simply just want a better basis for decision-making. You always have a lot to gain from involving your tenants and listen to their feedback. Let us manage the survey or create your survey in our survey tool Create.
Social Sustainability for residential companies
Sustainable real estate business involves more than just energy-efficient construction and management of properties. It also includes overall responsibility for the business from economic, social, and environmental aspects. Social sustainability includes commitment to the local community and care for tenants, customers, visitors, and residents.
Read more about how AktivBo can support you with sustainability work →