New AI Model for Open-Ended Response Analysis Delivers Unique Insights for Real Estate Companies

AktivBo is introducing a powerful new industry-specific AI service within AktivBo Analytics. The service automatically analyzes, categorizes, and maps open-ended responses from tenant surveys to the relevant question areas. The AI based platform feature also identifies actionable feedback and presents it in a clear, visual format.

The goal behind AktivBo’s new AI-driven approach to analyzing open-text responses is simple: streamline processes for real estate companies while helping them elevate tenant satisfaction.

"We want to help our customers translate data into action faster and with greater precision. This new AI capability is an important step in that direction. By automatically processing large volumes of open-ended responses and understanding the context through an industry-specific lens, our customers gain not only deeper insights but also clear guidance on what to prioritize. And because actionable feedback is visually highlighted, it’s easy to see at a glance where attention is needed. This empowers real estate companies to make faster, better-informed decisions and ultimately deliver an even stronger tenant experience," says Martin Talme, Chief Business Officer at AktivBo.

A One-of-a-Kind AI Model Powered by 30 Years of Industry Expertise

What differentiates AktivBo’s service from general-purpose text analysis tools is its exclusive focus on the real estate sector. The platform’s AI model is trained on millions of tenant responses, combined with AktivBo’s more than three decades of industry experience. Using semantic analysis and tone assessment, the service interprets tenant feedback with a high degree of accuracy—regardless of whether the comments relate to residential or commercial properties, or where they occur along the customer journey.

Granular Insights That Support Better Decision-Making

The solution is particularly valuable for real estate companies seeking to better understand tenant experiences and take targeted action. Results can be analyzed at the property, portfolio, neighborhood, or organizational level, providing a solid foundation for informed, prioritized decision-making.

“This is not a generic AI tool—it’s a sector-specific solution built to understand the language, challenges, and realities of the real estate industry. Its launch reflects our long-term strategy to reduce the analytical burden on our customers while delivering actionable recommendations directly within the platform. Our goal is to help customers more quickly understand what tenants are telling them and what steps to take next,” said Anton Persson, CTO at AktivBo.

Media Contact

Martin Talme
Chief Business Officer
AktivBo Group
+46 708 23 36 65
press@aktivbo.se
 

About AktivBo

AktivBo is a knowledge and platform-based company that empowers real estate companies to improve customer satisfaction and profitability through data-driven insights. AktivBo’s customer surveys provide a solid foundation for analyzing and managing real estate operations. Today, nearly 500 real estate companies across more than 20 countries use AktivBo’s solutions to continuously measure, benchmark, and enhance their performance. AktivBo serves clients in markets including the US, Canada, Germany, Sweden, the Netherlands, Denmark, and the UK.