AktivBo Launches International Benchmark for the Real Estate Industry

As multinational real estate companies and asset managers increasingly prioritize service quality, tenant satisfaction, and social sustainability, the demand for meaningful international comparisons is growing. AktivBo, a leader in tenant experience with nearly 500 clients across 20 markets, has developed a standardized survey model to measure and track satisfaction across key stages of the customer journey.

In today’s globalized real estate market, international data comparisons are essential for understanding trends, pricing, and demand beyond local boundaries. Benchmarking enables companies to optimize portfolios, refine strategies, and establish best practices that enhance both tenant satisfaction and profitability. Greater transparency and comparability also strengthen investor and lender confidence, while helping identify risks and opportunities in a timely manner.

Market Knowledge Drives Standardization

Through AktivBo’s Tenant Experience platform, AktivBo Analytics, multinational real estate companies and asset managers can now compare tenant survey results consistently and data-driven—regardless of market, portfolio, or management model. These international benchmarks are the result of years of customer-focused collaboration, which have provided deep insights into how management approaches and tenant expectations vary across countries. Drawing on this expertise, AktivBo has standardized its survey design, enabling customer satisfaction to be measured and monitored in a fully comparable way worldwide. 

“We have previously been able to offer comparisons between our Nordic and German clients. Now, we are seeing a growing need among internationally active companies to benchmark themselves across countries, funds, portfolios, and segments. It’s about creating a shared understanding of what good service, satisfied tenants, and social sustainability mean in different contexts—and, crucially, being able to act on those insights,” explains Martin Talme, Chief Business Officer at AktivBo.

Benchmarking Across Multiple Levels

AktivBo Analytics provides clients with access to key performance indicators, standardized surveys, and advanced analytics, with benchmarking available at multiple levels—from overall indexes and sub-indexes down to individual survey questions. This enables quick identification of strengths and areas for improvement, not only between countries but also across regions and individual properties within a portfolio. The insights gained form a clear foundation for prioritizing initiatives and implementing measures that deliver meaningful results.

Media Contact

Martin Talme
Chief Business Officer, AktivBo Group
+46 708 23 36 65
press@aktivbo.se
 

About AktivBo

AktivBo is a knowledge and platform-based company that empowers real estate and property management firms to improve customer satisfaction and profitability through data-driven insights. AktivBo’s customer surveys provide a solid foundation for analyzing and managing real estate operations. Today, nearly 500 real estate companies across more than 20 countries use AktivBo’s solutions to continuously measure, benchmark, and enhance their performance. AktivBo serves clients in markets including the US, Canada, Germany, Sweden, the Netherlands, Denmark, and the UK.